Technical Support
Neverfail® is committed to delivering superior people, processes and products to ensure your complete satisfaction. Each member of the Neverfail Support team is dedicated to sharing their knowledge and expertise to solve issues and questions in a timely manner.
With thousands of Neverfail licenses sold worldwide, we provide you with in-depth Neverfail product insight, troubleshooting tips and tools to maintain a trouble-free IT environment.
By combining Neverfail’s award-winning and proven products with the expertise of our Support team, you can get more from your IT investment.
Download our Support and Maintenance overview to learn more about our levels of support.
Download our Support and Maintenance overview to learn more about our levels of support.
Technical Support
Your product support needs are as varied and as individual as your business. Our support service will ensure that technical issues with any of our products will be dealt with quickly and efficiently, allowing you to continue working with minimal disruption to your business.
Customers with current support contracts, as well as Neverfail partners, can obtain technical support directly from the Neverfail Extranet.
If you are unable to access the Neverfail Extranet, emergency support can be reached in the US at:
1-800-798-7860 (toll free)
If operating outside the US please call:
+44 870 345 0304
Emergency support requests will receive a call-back within one hour of submission. Additional fees for emergency telephone support apply.
Customer Testimonials
“ My representative provided outstanding support. His expert knowledge, skills and abilities, coupled with his perceptive, sharp and astute professionalism, were instrumental in providing a quick solution to my apparent Neverfail obstacle. Thanks for the impressive support!”
Joseph T. Mallett, Jr., LAN Manager, Defense Group Inc, Washington, D.C.
“ The overall support experience was excellent. The support engineer was able to identify the issue that we were experiencing within a few hours and provide a full in depth resolution. I was sent details on knowledge based articles, which I could refer to so I could fix the problem. This level of support and follow up by the engineer made the support process enjoyable.”
Paul Yates, Systems Engineer, Aegis Media, UK
“ Working with our Neverfail support technician proved to be the best customer service and support from a canned application. I understand each install is different and unique, but he provided insight and helpful knowledge for troubleshooting and potential roadblock/hazards, if steps are not taken properly. Thanks for the follow up inquiries, too.”
Richard De Lyons Jr., Manager - Information Technology, Beta Steel, Indiana
“ Response was prompt, to the point and complete. Exactly the way support communications should be.”
Leonard Taylor, Network Administrator, Louisiana Organ Procurement Agency (LOPA), Louisiana
“ Our technician was well informed and able to advise accordingly”
David Denholm, IT Project Support Manager, J&J Denholm Ltd, UK
“ My support representative was great. She had us up rather quickly and was a pleasure to work with. Of all the support lines I’ve ever called, you guys at Neverfail have been the best.”
Scott Henderson, IT, Biodynamic Research Corporation, Texas
“ Our support rep did a great job -- keep it up! I was pleased with his follow through and the time he took to help ‘educate’ me so I can become more informed and self sufficient.”
Shan Venable, IT Manager, Darby Bank, Georgia
